MONOGRAMS

The Three Letter Monogram – sHm – When representing a single person monogram, the first name is represented by the letter on the left, the middle name is represented by the letter on the right and the last name is represented by the larger letter in the middle.

The One Letter Monogram – H – Single letters may be used to represent either a first name or last name.

The Marriage Monogram – sHc – When representing a marriage or joint monogram, the wife’s name is represented by the letter on the left, the husband’s name is represented by the letter on the right and the last name is represented by the larger letter in the middle. This style is not used until after a wedding ceremony.

PROOFS

Proofs are sent via the website within 1-2 business days of order submission. Typically, orders will then ship within 10-15 business days of proof approval. If you do not approve the proof after 24 hours, the order will automatically be processed. Order delays due to awaiting proof approval are not included in our processing time estimates. If a customer approves a proof that contains an error, we consider that error to be the responsibility of the customer.

ERRORS

All of our products are handmade. Due to the nature of our production method, each product may vary slightly.

If a customer approves a proof that contains an error, we consider that error to be the responsibility of the customer. We do not accept returns.

If there is a printing error on your order, please contact us within 7 days of receiving it so we may reprint the item. Items that need to be reprinted due to our error are given a priority RUSH status at no additional charge and are printed and shipped at no cost to you.

 

COLOR MATCHING

We do not offer color matching.

 

CUSTOMER SATISFACTION

An important part of your shopping experience with us is your satisfaction with the products you've ordered. If your order was not filled properly or if it became damaged or lost in shipping, please contact our us within 14 days. We will work with you to replace your order. Any problems with your order must be reported within 14 days of delivery. We will not be able to offer credits or replacements after that time period. If your order was damaged during shipping, please keep your original packaging as proof. The carrier will schedule a time with you to inspect the damage. If you report any items as damaged, we will require a photo of proof and you will be required to return mail the package back to us (we will pay for return shipping).

OUR PAPER

We only use high quality luxury paper for our products. All of our paper is matte.

Notecards are made with 110 lb Mohawk Linen Bright White Paper.

Notepads are made with 70 lb Mohawk Bright White Paper.

Gift Tags are made with 118 lb Bright White Cotton Paper.

Coasters are made with 240 Double Thick Eggshell Ultra White Paper.

 

ECO FRIENDLY

We select paper made with post consumer waste fiber, cotton, or felt. All of our products can be recycled. Our paper manufacturer, Mohawk Papers, produces paper with wind generated electricity!

We mail our products in clear, resealable cellophane bags to protect our paper products during transport from water and rain. If you would like zero plastic in your order, please let us know and we will ship your items without plastic.

COLORS AND VARIATIONS

Due to the limitations of desktop scanners and the relative inconsistencies of various display monitors, the colors you see on your screen may not be a totally accurate reproduction of the actual product. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct.

Each product is printed or assembled by hand in our studio or with a print partner. Slight variations may occur in paper, artwork, and ink. These variations are what make our products unique and reflect their handmade quality. These are not considered defects.

All of our products are handmade. Due to the nature of our production method, each product may vary slightly.

ADDRESSED PRINTED ENVELOPES

We provide variable envelope printing on the front and back of the envelope. Just send us a message to discuss the details!

ARTWORK CHANGES

Would you like to make artwork changes? If you want to change the color of the artwork, we are happy to do that for you for free! Just send us an email with the artwork you would like changed and the changes you would like to make.